Take advantage of my best tips to elevate your client experience, and make your customer journey unforgettable! {Making you more money + referrals}
As the CEO you are the dreamer, as an OBM I am the doer! I’m revealing my BEST tips to elevate your client experience, so you can start hitting those money goals, signing those aligned clients, and making that dream a reality! –everything you need to know to elevate your client experience.
These 3 tips alone have helped me retain my clients and stay booked out for months!
WHAT IS CLIENT EXPERIENCE?
You can grow your biz to even bigger heights... by making sure your client experience shines bright with solid systems + tech in place! Two major things to remember about client experience:
💎It starts BEFORE someone becomes your client
💎 Should continue AFTER you're done working with them
Great client retention & endless referrals happen when you give an amazing experience from beginning to end. It's time to make your clients FEEL special while working with you.
Client Experience Secret #1: Behind the scenes
No CEO has time for all the backend nonsense!
As you continue to scale your business, and clients keep flowing in, if your backend starts to get sloppy, not only will you feel it but so will your clients... Take the time {while you have it} to get a solid structure in place before things get out of hand.
I understand the silent struggle of an unorganized backend, so I put together a FREE monthly behind the scenes checklist that you can use to keep your backend clean, organized, and running smoothly, while keeping client experience and customer journey top of mind.
Client Experience Secret #2: Relationships
Get relationship building!
There is a reason engagement is a widely popular service - it's definitely my most asked about service! You have to build connections with people if you’re going to convince them you have the solution to their problem.
Engage with your audience through commenting, building relationships, and fostering community {remember to be genuine, authenticity is HUGE in 2022}
Do lead generation to grow your audience with aligned leads
Have a lead tracker + launch tracker handy to keep your lead generation organized and updated
Friendship build with your audience so they trust you, and want to buy from you {this is also great for credibility - people buy from people}
Be known for a signature service. This will help you stand out from the crowd and keep you top of mind for leads interested {and looking to outsource} that task
This also includes email marketing! Let’s activate that email list, and get people running in! Make connections, foster community, provide exclusive behind the scenes, sneak peeks, discounts, waitlists…they got on your list for a reason, make it count!
Build your customer loyalty and elevate your client experience from the second someone chooses to enter your space, your email list!
Client Experience Secret #3: Onboarding process
Remember client experience starts BEFORE someone's even your client, so when they do decide to invest in you, rock their socks off!
Have a set process that every new client goes through. {CONTRACT + INVOICE + KICK OFF CALL} You can house this in one of my favorite software's dubsado.
Make it digestible and simple, don't overcomplicate
Make it as personalized as possible, so they feel like they are the only one working with you
Welcome them with open arms, cover all the bases, and give them the BEST communication
💎 SURPRISE CLIENT EXPERIENCE SECRET: WOW FACTOR 💎
If you made it this far, I've got a BONUS secret just for you!
Have a WOW factor somewhere within your customer journey, that will give a never before experience to those that invest in you. Stand out from the crowd by having a hidden gem somewhere within your customer experience, that leaves a long lasting impression.
THE ✨CLIENT EXPERIENCE✨ BUNDLE
💎 Onboarding Packet - an 8-page customized Canva Template to welcome your new clients
💎 Offboarding Packet - a 6-page personalized Canva Template farewell to your clients
💎Wow Factor Hidden GEM's List - surprise your clients with hidden bonuses that make them remember you
💎Luxury Client Checklist - a checklist to follow in order to show every ounce of care for your dream client to ensure loyalty in the long run
Everything you ever needed - This client experience bundle includes even more customer experience secrets to help elevate your customer journey and build more brand loyalty and customer loyalty.
Talk soon toots,
Angelica
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