These few client experience questions may be your missing piece to a perfected customer experience.
Pro tip: write these down, reflect on them, and make actionable changes to see results {and great reactions from current and future clients}
Your client experience is only as good as your foundations… So let’s evaluate your customer experience with some short foundational questions to elevate your onboarding process and overall client experience!
Client Experience: Application Process Questions
The application process is an inside look {kind of like first impressions} on how it is to work with you. You need to be organized, welcoming, and unique! Take your application process one step further by asking yourself these questions:
💎 Where in your application process can your potential client get confused on how to work with you?
💎 Can they book a call easily with you?
💎 Does your application link work, are the questions clear?
Client Experience: Onboarding Process Questions
The onboarding process is the inside scoop on working with you - clients have found you, invested in you, and are ready to be treated like royalty. Evaluate your current onboarding process by asking yourself these questions:
💎 After signing on a new client, where might your client have the most questions?
💎 Are you sending them a contract + invoice quickly?
💎 Do they know what information they have to send to you, and where to send it?
Client Experience: Offboarding Process Questions
The long lasting impression happens here! Now is the time to ask yourself if you've done enough for clients to remember you. Take a look at these questions, and think about how they apply {or can be applied} to you:
💎 How do you think your client feels after working with you?
💎 Did you give your client a WOW factor that will keep you top of their mind and help you stand out?
💎 Have you supported them, and made them feel special?
If you think you don’t need to provide an unforgettable client experience, you probably never had one… {oops did I say that out loud?} but let’s change that today!
2 Amazing things happen when you prioritize client experience:
Clients stay working with you: Hello client retention!
Clients can’t stop talking about you: aka tell all their friends and you get loads of referrals!
✨ Less mindless hustle and more mindful magic! ✨
Drop any questions you have about elevating your client experience to make more sales, and let me know how you feel you did with these questions!
CLIENT EXPERIENCE SHOP
It's time to ditch the basic way of business, and provide high-end client experience that will build customer loyalty and brand loyalty. Creating a top notch customer journey will set you apart from all the noise online, get people talking about you, and make you more sales!
TAKE IT FROM SOMEONE WHO'S BEEN BOOKED OUT SINCE MAKING THE SWITCH 💎
Talk soon toots,
Angelica
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